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Valued Advisor
Valued Advisor

Re: ColorQube 8900X Internet Fax Login Error - Testing from Centreware OK

Hi ajames,

Thank you for using the Support Forum. Please take a look at the solution from the online support for setting up Scan to e-mail and make sure you have everything set properly on your system.  If everything checks out please consider contacting your support centre for further assistance.


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New Member
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ColorQube 8900X Internet Fax Login Error - Testing from Centreware OK

Product Name: Other - specify product in post

Hi folks.


When I attempt to fax to an email address from the ColorQube 8900X, the SMTP transfer report reads:

FAILED  Login failure.  Check user password and/or setups.


I defined the POP3 and SMTP settings through Centreware.  The SMTP test ran successfully.  I can also login to the email using the account I created for the printer.


We do not have an inhouse Exchange server; we're using Comcast Business Class's hosted email / Exchange server, so beyond creating email accounts I have little control there.  We also have a third-party web application that sends emails through Comcast without a problem.


The settings:

SMTP Address:  (Comcast recommends, but that didn't work when testing; I'm successfully using in the app mentioned above.)

From / Reply To:


Thanks in advance for any help!

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