We are using Scan to Email utilising an office 365 connector.
The configuration works for the test configuration, and the email comes through almost instantly.
When we do a Scan to Email on the machine however, it very rarely works (but does sometimes)
The following has been checked:
IP address of Printer is DHCP with reservation and no conflicts on network (have tested static to no change)
DNS servers are specified and working (included 18.104.22.168 as a test to no change)
SMTP server has been specified correctly (tried both hostname of COMPANY-co-uk.mail.protection.outlook.com and IP address)
SMTP authentication is "none" for both user jobs and system jobs (as it uses a connector and not a live user account).
Encryption STARTTLS (if available)
File size 20480/Fragments 1/Total job 2000000 we have experimented with this to no effect.
Firewall has been opened to allow all outgoing traffic from printer (as a test, not going to be permanent)
Tested on admin user as well as guest
After sitting on processing for about 5 minutes it chucks out a report which says:
Job Status: FAILED Failure transferring job to network server
What am I missing?
Thank you for using the Support Forum. Please take a look at the solution for setting up the server settings for scan to email. If these steps do not help please consider contacting your support centre for further assistance.
use STARTTLS and not STARTTLS (If Available)
If nothing goes and you get the same fault message, go back to the Encryption and uncheck the box to Validate Server Certificates.
If like above, the test works and the actual scan doesn't, go to CWIS > Properties > Services > Email > Setup and fix the From address, because it is very likely it doesn't match the email used in the SMTP settings.