Showing results for 
Search instead for 
Did you mean: 
New Member
New Member

ColorQube 9301 Scan to E-mail fails

Product Name: Other - specify product in post

I was wondering if anybody else has experienced a situation where a ColorQube 930x is unable to scan to e-mail using known good settings on a known good network point. The device fails to scan and returns a confirmation report with a status of FAILED. There is no error written to the machine or fault logs.


I have another machine on the same network (7232) using the same settings and this scans perfectly every time. I have tried :


Swap IP to address of working machine - No Change

Swap Network port to that of 7232 - No Change

Swap cable - No Change

Engineer has upgraded to latest SPAR release - No Change


All suggestions gratefully received 



0 Kudos