Hi Jude,
I am having the same issues even with the latest firmware and patch level (Spar release)
Dutch support is looking in the wrong direction and for some reason they are not open for discussion that It could be a software issue of the machines, needing constant reboots.
I already figured it out for myself that if you have machines that are not that intensive being used they do not need any reboot, machines that have constant printing they require a reboot after a while, it can be day's but also I have issues I had to reboot a machine twice a day.
Software gives errors in system on QC, machine is not functioning anymore so end users are not able to print, and the most worse thing is that support in The Netherlands had already visited us a couple of times, but for some reason do not want to fix the issue, are really not capable of fixing it, or there are even other issues already involved in this production version of the printers. I hope you have better results in your scan functionality with these machines, because over here my scans are getting tilted to left and right, just because of mechanical functioning on the machine. Sure if you call support they fix the wheels, or use other wheels for the scanning mechanism, but that's the problem, it is the mechanism itself that is buggy and you almost need to have other software from without the Xerox company to fix this again.
Why can't Xerox for these machines give a good alternative for end users, we can't be the only ones having these issues in the Netherlands. Let them make another kind of mechanism for the scanning part on the machine, and repair it for all copiers, just like the automobile industry also does for car issues.
