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Colorqube 9301/9303 stops functioning

Hi,

 

I have some issue with the 9301/9303 machines that after a certain while they stop printing. I have discussed this with Dutch support but they did not give me a suitable answer to my problem.

 

In the webinterface you read that webservice stopped working and on the machine itself there is a error in the display that the WS Edge client stopped working. It looks like there is some deamon process in the machine that stopped responding. The only thing you can do then is to reboot the machine and if you are lucky then everything works fine again. I have these problems many times during business working hours and on several machines.

 

There is nobody in the Netherlands that can explain to me why these problems occur and what is the reason for those crashes on the machine. You are still able to access the machine trough the webinterface. Loggin into the machine in alternative login with admin does not function, and even secure access will not log you in. You only see the progress bar that It will try to connect, but it fails.

 

Even a reboot sometimes does not work and I have to register myself as service Xerox engineer, goto the diagnostic page, tried to print that, it submits the job to the multifunctional but still not able to printout anything. The last thing you can then do, is to goto the last tab in the engineer interface, reset the counters, dump the waste and reboot the machine from that level. I can not imagine a customer has to go trough all these handles to let a brand new multifunctional work again.

 

From my experience now working  with these machines for these couple of month's it takes me a lot of extra time everyday to keep them running.

 

I hope somebody has a good answer, why these things happen.

 

Kind regards,
Raymond Boer

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4 Replies
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Community Manager
Community Manager

Re: Colorqube 9301/9303 stops functioning

Hi rayboni,

Thank you for using the Support Forum. Have you tried uninstalling and reinstalling the driver?  I would suggest that if you are using the PC driver that your try the PCL.  If you are using the PCL then try the PC and see if this will help with the problem you are seeing.  Are you able to print the internal reports with no problems?  If so then the issue is the driver or the documents being sent to the machine.  If the internal reports are not printing then service would need to look at the machine. 

Thanks,
CherylO-Xerox
Community Manager

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Member
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Re: Colorqube 9301/9303 stops functioning

Hi,

I don't think its the problem with printer driver,I faced the similary problem tried restarting and it works or even retsrts with the job is send to the machine.

What is the system software on your machine,I tried upgraded to the latest software and its working fine till date....

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New Member
New Member

Re: Colorqube 9301/9303 stops functioning

Hi Jude,

 

I am having the same issues even with the latest firmware and patch level (Spar release)

Dutch support is looking in the wrong direction and for some reason they are not open for discussion that It could be a software issue of the machines, needing constant reboots.

 

I already figured it out for myself that if you have machines that are not that intensive being used they do not need any reboot, machines that have constant printing they require a reboot after a while, it can be day's but also I have issues I had to reboot a machine twice a day.

 

Software gives errors in system on QC, machine is not functioning anymore so end users are not able to print, and the most worse thing is that support in The Netherlands had already visited us a couple of times, but for some reason do not want to fix the issue, are really not capable of fixing it, or there are even other issues already involved in this production version of the printers. I hope you have better results in your scan functionality with these machines, because over here my scans are getting tilted to left and right, just because of mechanical functioning on the machine. Sure if you call support they fix the wheels, or use other wheels for the scanning mechanism, but that's the problem, it is the mechanism itself that is buggy and you almost need to have other software from without the Xerox company to fix this again.

 

Why can't Xerox for these machines give a good alternative for end users, we can't be the only ones having these issues in the Netherlands. Let them make another kind of mechanism for the scanning part on the machine, and repair it for all copiers, just like the automobile industry also does for car issues.

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Agency Analyst
Agency Analyst

Re: Colorqube 9301/9303 stops functioning

rayboni,

 

ColorCube are made for running - having a solid ink sit can start to cause weird issues. The issue you are referring to sounds like a firmware issue. Have you checked to make sure the latest is loaded on the Xerox device?

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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