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3 Replies
Alex_Leo
New Member
New Member

Re: Confirmation email not sent when faxing from PC. Scan to eMail works

Just to update on this, for anyone in the future.

Print to Email confirmation is broken in all V103 firmwares in C8055.

We had to DownGrade to version 101.002.019.20200

I beleive it might be due to the fact that Xerox internally is using Print Driver Type 4 to test the configuration, which is missing such future.

The Fax Confirmation to e-Mail is only present in Printer Driver Type 3.

 

Although it's solved on my end due to downgrade, xerox needs to look into testing their newer firmware with all print driver features.

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Alex_Leo
New Member
New Member

Re: Confirmation email not sent when faxing from PC. Scan to eMail works

Yep,

Have a ticket open. They sent me a newer firmware. Hopefully that'll help.

TammyL-Xerox
Community Manager
Community Manager

Re: Confirmation email not sent when faxing from PC. Scan to eMail works

Hello Alex_Leo, 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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Alex_Leo
New Member
New Member

Confirmation email not sent when faxing from PC. Scan to eMail works

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10 x64

Hello Everyone,

I have an issue of receiving any confirmation emails when using Print dialogue with Fax job and setting Confirmation to Send to eMail

SMTP is configured, tested and working. Scan to eMail works.

Any help is appreciated.

 

xerox.jpg

 

I even downloaded the Network Logs and see no SMTP connection attempts by the printer. So it's some setting inside the printer or problem with firmware, I'm on the latest firmware

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