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Valued Member
Valued Member

Connect Key 1.5 - receive fax manually

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Hi,

 

I'm using a Xerox machine (7225) with Connect Key 1.5.

I have only one telephone line which I use also to receiving fax.

My problem is that I cannot find anywhere the classic ON-HOOK send/receive manually option or button!

So if I answer the telephone and realize that it's a fax a cannot "tell" the printer to receive and print it so i lose it.

Am I doing something wrong?

 

Thank you

 

Karina

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Valued Advisor
Valued Advisor

Re: Connect Key 1.5 - receive fax manually

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There is no option to receive fax manually, you would need to call Xerox and have a FER done (Feature Enhancement Request) but I don't know if they would take the time to develop a custom firmware to do such a thing as the demand would be quite low.

 

Can't hurt to try though.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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Valued Member
Valued Member

Re: Connect Key 1.5 - receive fax manually

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Thank you for the suggestion, i'll try to send a request for a FER even if I doubt that they will re-introduce it ...

I don't understand why they removed this option because in some cases and nation it's still usefull and necessary.

Is it possibile to send a written request to Xerox instead of a call?

 

Thank you

 

Karina

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Valued Advisor
Valued Advisor

Re: Connect Key 1.5 - receive fax manually

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They don't have it on machines that don't sit on a desk basically, fax is mostly dead out dated technology and this type of MFP rarely resides near enough to a person to make the option viable.

 

As for not calling Xerox, the only option (limited to USA/Canada) is to use Fast track to the Experts links on the support pages.

But you will eventually end up on the phone (assuming the device has a maintenance agreement). Most of us who work for Xerox in 2nd level support dream of the day they will allow us to work by email, but so far they do not allow it at all, even if the customer uses the fast track option and lists email as the primary contact method :-(

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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