Connect error: 031-555 scan

[Sherry043096-xrx]

is this something a specialst

can help with ..?

[Boizan · Accepted solution]

Hello SandyP-Xerox,
Well I am very happy!
I opened the guide “Scanning to PC or Network.”
1. First, I checked that the computers and the printer were in the same network.
2. I opened the CWIS on a browser (192.168.1.25)
3. I opened the address book and on the left panel opened the Computer Server Address directory.
4. I saw the IP address of the computers (192.169.1.156 and192.169.1.163)
5. Then I watched a Windows video about how to find the IP address of a computer.
6. I found the IP address of the computers and they were different from the one on the Server Address Directory.
7. I edited the IP addresses.
8. The scanner performed perfectly.
Thank you so much for your attention.
Regards,
Albert

[MSPTestAccount]

Hi Boizan.

Thank you for supplying the name of your product.

I checked our product knowledgebase at

http://www.support.xerox.com/support/workcentre-6015/support/enus.html

I found a recommended solution for Fault Code 031-555: SMB Error.  Scan login Failed Message. 

http://www.support.xerox.com/support/WC6015/support/en_US.html?objGUID=20921

Clink on this link to follow the recommended steps.

Power Off the Printer, Wait 10 Seconds, and then power on the printer.

Please try and see if this helps.

[Boizan]

Dear Sir/Madam,

I am using an all-in-one WorkCentre 6015Ni device.

Regards,

Boizan

[MSPTestAccount]

Hello Boizan.

Thank you for using the forum.

I need to know what type of Xerox device you have so I can search our product knowledge base for the error code you are getting.

Hopefully I can locate the solution.

You may also want to try at: www.xerox.com/support

[Boizan]

Dear Sir/Madam,

I used to scan to two computers in the network. Now, after the scanning I get Connect error: 031-555 scan.

How can I fix this problem?

I would appreciate very much your support.

Regards,

Boizan