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Boizan New Member
New Member

Connect error: 031-555 scan

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Dear Sir/Madam,

I used to scan to two computers in the network. Now, after the scanning I get Connect error: 031-555 scan.

How can I fix this problem?

I would appreciate very much your support.

Regards,

Boizan

 

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5 Replies
Account Deactivated

Re: Connect error: 031-555 scan

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Hello Boizan.

Thank you for using the forum.

I need to know what type of Xerox device you have so I can search our product knowledge base for the error code you are getting.

Hopefully I can locate the solution.

You may also want to try at: www.xerox.com/support

 

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Thanks,
SandyP-Xerox
Moderator
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Boizan New Member
New Member

Re: Connect error: 031-555 scan

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Dear Sir/Madam,

I am using an all-in-one WorkCentre 6015Ni device.

Regards,

Boizan

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Account Deactivated

Re: Connect error: 031-555 scan

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Hi Boizan.

Thank you for supplying the name of your product.

I checked our product knowledgebase at

http://www.support.xerox.com/support/workcentre-6015/support/enus.html

 

I found a recommended solution for Fault Code 031-555: SMB Error.  Scan login Failed Message. 

http://www.support.xerox.com/support/WC6015/support/en_US.html?objGUID=20921

 

Clink on this link to follow the recommended steps.

Power Off the Printer, Wait 10 Seconds, and then power on the printer.

 

Please try and see if this helps.

 

 

Please select "Accept Solution" and / or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!
Thanks,
SandyP-Xerox
Moderator
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Boizan New Member
New Member

Re: Connect error: 031-555 scan

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Hello SandyP-Xerox,
Well I am very happy!
I opened the guide “Scanning to PC or Network.”
1. First, I checked that the computers and the printer were in the same network.
2. I opened the CWIS on a browser (192.168.1.25)
3. I opened the address book and on the left panel opened the Computer Server Address directory.
4. I saw the IP address of the computers (192.169.1.156 and192.169.1.163)
5. Then I watched a Windows video about how to find the IP address of a computer.
6. I found the IP address of the computers and they were different from the one on the Server Address Directory.
7. I edited the IP addresses.
8. The scanner performed perfectly.
Thank you so much for your attention.
Regards,
Albert

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Technical Escalation Support Sherry043096-xrx
Technical Escalation Support

Re: Connect error: 031-555 scan

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is this something a specialst

can help with ..?

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