Showing results for 
Search instead for 
Did you mean: 
1 Reply
Valued Advisor
Valued Advisor

Re: Connection error with Nuance ScanFlowStore

Hello  inelsonom 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 7545

Alternatively, you can visit our Contact Us page for other support options.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
New Member
New Member

Connection error with Nuance ScanFlowStore

Product Name: Other - specify product in post

I realize this question may result in being referred to Nuance's support site, but Nuance has not been able to diagnose the problem we are having.


We upgraded our server to Windows Server 2008, then 2012, and are using the latest version of ScanFlowStore (v 6.5).


When a user presses the ScanFlowStore button at the Xerox 7545, sometimes the machine will throw an error message saying:

'cannot reach'

and SFS will not work.  Usually it responds again after a few minutes.


It happens occasionally, but since we use SFS a LOT each day, it's affecting productivity.


Has anyone else experienced this and solved it?


0 Kudos