We own a work center 3655 printer in our company and we have upgraded it to the lastes firmware
073.060.019.14200. But when we tried to scan any document, it gave us the error shown in the picture below. Reseting the device does not resolve the issue. Can someone tell us why this happened and how to solve it?
There is a Scanner fault. It is possible to have a defective scanner.
Before upgrade the machine works well? If it so try to reinstall the firmware by AltBoot method with FORCED_UPGRADE.
The scanner did not work either before the upgrade, that is why we chose to install the latest firmware. If it is because of the scanner, is there any way to fix it?