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Copy feature has paper coming out in multiple areas

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Not Specified

When a staff member tries to make copies, it almost never (most recently) comes out in the slot it is supposed to.

One or more come out in multiple places where there is a lid covering, so the error message pops up, it is gnarled, wrinkled and ink is messy. And it will also print out in another area, hole punched! This is new.

We are fairly new to these machines, have not been too happy with them, and just want to know what the problem(s) could be, or if it's an easy fix we can do on our end.

We have been shutting it off, unplugging and rebooting, but now we are forced to do this everyday so it will act in working order. For at least half a day.

Any suggestions appreciated!

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Re: Copy feature has paper coming out in multiple areas

Update: Two staff sent print jobs and all the paper was coming out crumpled, coming out in 2 different places, plus 2 of each job, which was not the intent.

After this, the machine apparently altered itself and now all print jobs are coming out under the scan bed, has never happened before, and in great condition. We are not complaining, but wondering what the machine is doing!

Thanks!

 

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