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SteveG New Member
New Member

Copy function grey out

I have 7556 and the job build and sample sets options are grey out for all users, we have had equitrac recently installed but can not see why this would affect  these options

thanks

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4 Replies
Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Copy function grey out

Hi SteveG, 

 

if you log in as admin into the device do you have the option available?

What firmware version are you running on?

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SteveG New Member
New Member

Re: Copy function grey out

Hi Rui thanks for the reply, but its an issue when Equitrac is installed on the device for some reason the options are greyed out, i have another partner that has the same issue, so not sure if its Equitrac or Xerox where the issue may reside.

 

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Technical Escalation User RuiC-Xerox
Technical Escalation User

Re: Copy function grey out

Hi, 

good. Can you tell me the firmware version on the device? I will attempt to replicate it on my end.

My 75xx with EQ configured still displays option to configure Job built.

Please select Accept as Solution if you feel this post has helped you.
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ross.wilkinson New Member
New Member

Re: Copy function grey out

Had this error as well, Same Combo of 7845's and Equitrac.

 

Figured it out.

 

What you have to do is change a setting withing network accounting workflow. Change the Copy workflow from "Pre-Authorization and capture useage". To. just "Capture Useage".

 

Worke a treat for me.

 

Best Regardds,

Ross.

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