I'm encountering a problem when using the copy / scan functionality of my XEROX WorkCentre 3220.
The output of scanned and copied documents look like the zoom is set over 100%, that means that the document content doesn't fit to the selected paper size. When I scan an A4 document it is printed on A4 paper but the output looks like it would need an A3 format -> the font is oversized & stretched and half of the document is displayed.
This doesn't occur when using the printing functionality, just when I start to scan or copy a document.
I already contacted the phone support, I also installed a firmware and a software update, none of that was successful.
Also the printer settings seem to be okay, the zoom function is set to 100%.
Can anyone help me solving this problem please?