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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎05-12-2014 01:06 PM

Re: Copy / scan issue with Xerox WorkCentre 3220

Hi chrism,

Thank you for using the Support Forum. Please clean the laser scan unit window and see if that has any affect on the issue.  If the problem continues please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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chrism
New Member
New Member
‎05-08-2014 09:00 AM

Copy / scan issue with Xerox WorkCentre 3220

Product Name: Other - specify product in post

Hi there,

 

I'm encountering a problem when using the copy / scan functionality of my XEROX WorkCentre 3220.

The output of scanned and copied documents look like the zoom is set over 100%, that means that the document content doesn't fit to the selected paper size. When I scan an A4 document it is printed on A4 paper but the output looks like it would need an A3 format -> the font is oversized & stretched and half of the document is displayed.

This doesn't occur when using the printing functionality, just when I start to scan or copy a document.

I already contacted the phone support, I also installed a firmware and a software update, none of that was successful.

Also the printer settings seem to be okay, the zoom function is set to 100%.

Can anyone help me solving this problem please?  

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