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Copy submissions coming out wrong side, crushed, jammed

Product Name: AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer
Operating System: Windows 10

Good Afternoon.

C8045: Papers to copy, top load: results are getting shifted to coming out the left side of the machine, crumpled up, and getting jammed, then we are having to reboot machine every time, to get it back on track.

Top-loading papers to copy is no longer working. It was (is) the preferred method of copying, as results aren't as good when placing papers to copy under the lid.

Thank you in advance for any troubleshooting tips, fixes, etc...

VR,

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6 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Copy submissions coming out wrong side, crushed, jammed

Hi,

What fault codes are in the Notifications/Fault History?

 

Gabi

help Xerox
New Member
New Member

Re: Copy submissions coming out wrong side, crushed, jammed

Regarding the Notifications/Fault History, it lists about 20 issues, all with the same date of yesterday, when we were trying to make copies, but it does not contain any literature. 

All the fault codes are different, but all the image counts are the same, 25646.

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Copy submissions coming out wrong side, crushed, jammed

...and the Fault Codes are? ...something like 305-..., 310-...

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help Xerox
New Member
New Member

Re: Copy submissions coming out wrong side, crushed, jammed

Just in case, here are the fault codes:

377.903.00

377.901.00

389.510.00

377.903.00

377.901.00 (5)

389.510.00

377.903.00

377.901.00

389.510.00

377.901.00 (10)

377.109.00

377.902.00

377.903.00

377.901.00

389.510.00 (15)

377.902.00

377.903.00

377.901.00

389.510.00

312.905.00 (20)

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Copy submissions coming out wrong side, crushed, jammed

Hi,

Fisrt try the bypass tray to see if the issue is the same.

Check under the bypass tray as picture below if the sensor work well (it is possible to be disloged) or if the metal baffle is not bent

Jam.png

Also check the feed rollers from each paper tray.

 

Gabi

help Xerox
New Member
New Member

Re: Copy submissions coming out wrong side, crushed, jammed

Hi Gabi.

We opened the bypass tray after checking under it and the baffle, no issues. It printed after just opening up the bypass tray! Which doesn't make sense because the results came out the other side (like they should), but it is working now, and I can't thank you enough! We are small staff but thankful this could get worked out and back to printing.

many thanks!!

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