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p.siekierka
New Member
New Member

Copying for a long time - jamming

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hi!

My client had a problem copying documents. He had an entire briefcase to copy. The opening pages were fine, but the longer he copied, the more frequently the paper jams occurred. Is it possible that something started to go wrong due to overheating of the device? The sheet weight is within the printer's tolerance range.

Thanks.

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2 Replies
GabiE-Xerox
Xerox Employee
Xerox Employee

Re: Copying for a long time - jamming

Hi,

Try to remove the paper tray and the bypass tray and to clean the feed rollers with a cloth dampened with watter.

 

Gabi

p.siekierka
New Member
New Member

Re: Copying for a long time - jamming

Thanks, I'll try. Although the device is only two months old.

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