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mchau Member
Member

Copying - getting wrong paper size from different tray

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Product Name: WorkCentre 7970
Operating System: Windows 7

My WC7970 is copying on wrong paper size.

I have the tray 4 default to size 8.5 x 11.

When copying (original paper 8.5x11), the machine keeps getting the paper from tray 3 (8.5x13).  It just starts doing this today.  I look every where and can not find where to tell the machine not to get paper from tray 3. I adjusted the feeder and also the sizing on the tray but still not working.

Also the machine shows Tray 4 as A4 with mm settings, but I select inch as default not millimeter.

Please help.

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Copying - getting wrong paper size from different tray

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If you are making copies and selecting tray 4 it cannot use tray 3, so either you just expect it to print to tray 4 when using auto select for the tray or you are talking about a print job.

8*13 can't even be loaded in tray 3,it is dedicated to either A4 or Letter,the guides physically can't go past 11.8 inches. and if it tries to pick A4 when you load it you just move the guides and re-close the tray.

If you can't get it to work, you will need a technician to fix tray 3 as it would have to be physically broken.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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mchau Member
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Re: Copying - getting wrong paper size from different tray

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Thanks for your quick response.

Let me correct my previous statement.  The printer grabs from tray 2 (8.5x14) by default when making photocopy.  It grabs paper from tray 4 if manully select tray 4.  If I don't select tray 4 before copying, it will grab paper from tray 2, which has 8.5x14.

Printing seems to be fine.  It always default and gets paper from tray 4.

I see tray 4 settings for paper size is A4 (210 x 297 mm) and I cannot change it to Letter (8.5x11").

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Copying - getting wrong paper size from different tray

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Let me correct my previous statement.  The printer grabs from tray 2 (8.5x14) by default when making photocopy.  It grabs paper from tray 4 if manually select tray 4.  If I don't select tray 4 before copying, it will grab paper from tray 2, which has 8.5x14.

What is the original size set to? This is implying it is either set to legal, or the sensor sees the original as being legal when it isn't. If it is the sensor, you would need a tech

1.JPG

Printing seems to be fine.  It always default and gets paper from tray 4.

This confirms it is a settings issue or sensor for the original then, the sensor isn't used by prints obviously.

I see tray 4 settings for paper size is A4 (210 x 297 mm) and I cannot change it to Letter (8.5x11")

Move the tray guides out then in and close the tray, if it still says A4 the guides are no longer attached to the sensor and you need a tech

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
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mchau Member
Member

Re: Copying - getting wrong paper size from different tray

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Thanks for your help.  I folloed your instructions to move tray 4 out and close, but it still said A4.  After playing the tray guides for awhile I found that the back plate is broken.  The back plate was not moving when I moved the guide in and out.  So I set the back plate to 11 (where it is for 8.5x11) and inserted something to block the plate so it stayed in place.  Then I set the guide in the front to also 11.  When closed the tray, now it said Letter (8.5x11).

Now when making photocopy, it defaults to tray 4.

Thanks again for your help.

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