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drcmrv New Member
New Member

Copying not working

Product Name: WorkCentre 6505
Operating System: Other – specify OS in post

MY workcentre copying function is not working. The scanner appears to get stucked in the beginning/top of the page. However, the scanner does not have any problem with scanning a document to the computer. Please see attached picture for results of any copy job. I ran MacOS Mojave 10.14. Is there a need to upgrade firmware for workcentre? How can I do that from Mac??

 

Thanks! 181125121439-001.jpg

 

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1 Reply
Community Manager CherylO-Xerox
Community Manager

Re: Copying not working

Hello drcmrv.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 6505.

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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