Showing results for 
Search instead for 
Did you mean: 
1 Reply
Valued Advisor
Valued Advisor

Re: Copying not working

Hello drcmrv.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: WorkCentre 6505.

Alternatively, you can visit our Contact Us page for other support options.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

0 Kudos
New Member
New Member

Copying not working

Product Name: WorkCentre 6505
Operating System: Other – specify OS in post

MY workcentre copying function is not working. The scanner appears to get stucked in the beginning/top of the page. However, the scanner does not have any problem with scanning a document to the computer. Please see attached picture for results of any copy job. I ran MacOS Mojave 10.14. Is there a need to upgrade firmware for workcentre? How can I do that from Mac??


Thanks! 181125121439-001.jpg


0 Kudos