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TammyL-Xerox
Community Manager
Community Manager
‎02-23-2023 01:06 PM

Re: Create Single Image File ignored with PDF, TIFF

Hello cas0185, 

For support on scanners please visit their support page or call the support line at 1-800-648-0410, Monday - Friday (except holidays) from 6:00 a.m. - 4:00 p.m. Pacific Time (GMT -08:00). 

Thanks,
TammyL-Xerox
Community Manager

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cas0185
New Member
New Member
‎02-21-2023 01:02 PM

Create Single Image File ignored with PDF, TIFF

Product Name: All DocuMate Scanners
Operating System: Windows 10

Using Xerox Documate 6440 with Win10. Used to work fine, now it doesn't. Don't know what changed, but the scanner will not scan multiple pages to a single file. File type is PDF (also tried TIFF), Create Single Image File is checked, but I still get a single file per page. Tried uninstall/reinstall, pulling my hair out.... thoughts? What am I missing? Used to scan a stack of paper in duplex to a single file while skipping blank pages, but no more.... skips blanks ok, but always gives one file per page, no longer combined into one. Settings as pictured...Capture.PNG

Thanks for any input!

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