cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Customer is using complex passwords, scan app not work if password for SMB destination like !$%&?")g

Error Message.PNG

 

Device problem escalation 91651 decline Reason: App/3rd party Issue

Error happens also if you only configure a single "&" as password any other character works.

From the customer response understood that scan job is failing when &(amp) character is used for SMB password for templates created only through scan app on the appstore. Template created through device address book works fine with &(amp) character. So, issue is with scan app and not with C405 device.

Xerox scan app from app gallery is in use for that and will prompt the attached error if you click on SCAN.

 

0 Kudos
1 Reply
Highlighted
Valued Advisor
Valued Advisor

Re: Customer is using complex passwords, scan app not work if password for SMB destination like !$%&

When using something from the App Gallery you need to post to the App Gallery forum

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau