Hello, I have found information that might be helpful to you. Click the link, https://www.support.xerox.com/en-us/article/en/x_wc5790_en-O20675, for instructions on how to turn off "Enable Resolve Hostname". This might resovle the issue. if it does not, contact your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.
Thanks, JudySolo-Xerox Community Manager
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