I've recently purchased a DocuMate 3115 scanner. All software installed with no problems (Win XP 64 bit), and the scanner was properly detected during the installation. However, when I tried to scan a page, the status light went off, and never came back on.
I tried several power cables (regular, USB, and European 220 V - I have a converter at home). I reinstalled all software. But the unit seems "dead", as if it was not receiving power. The status light is always off, and the computer doesn't see the scanner.
Is there any test I can run, or should I simply return it?
Have you tried to hook your scanner up to a different computer (to rule out the current computer as being the problem?) It could be that the USB port that you are plugged into has gone bad. If there is only one computer, you could try another USB device in the same port that the scanner was in. If that other device works, then the USB port is ok and the issue is with the scanner. I have looked in the Knowledge Base for this scanner, but there is no information about the issue that you are experiencing. If you are able to verify that your computer and USB port(s) are working correctly and you suspect that the scanner is broken, please call Xerox Technical Support at
1-800-648-0410 - if you are calling from the United States
1-925-251-6330 - if you are calling from Canada / North America or international (English only)
Monday - Friday (except holidays)
6:00 a.m. - 4:00 p.m. Pacific Time (GMT -08:00)
Please have the serial number of your Xerox product when you call.