DNS Server un-sets up in SMTP

[TammyL-Xerox]

Hello Stefangrage, 

I have searched our knowledge base and found this article for the fault code that may help you. 

Thanks,
TammyL-Xerox
Community Manager

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[stefangrage]

Hi,

I have problems setting up the scan to e-mail functionality on my Xerox Workcentre 6515DN. The error code is: 016-772: DNS server un-sets up in SMTP.

On the workecentre: I'm logged in as admin with the default password.

My smtp setup:

Server:

send.one.com on port 465

ssl/tls set to startttls

smtp authentication

(username and password typed in and checked multiple times)

Feedback when testing connection to SMTP: Can't connect through SMTP.

Any suggestions?

Cheers,

Stefan