Re: Dark band down left side

WorkplaceNorth · ‎07-21-2022

Do you even know what a bias transfer roller is? I fail to see how it would have ANY effect on a scanned image.

CathyO-Xerox · ‎07-21-2022

Hello WorkplaceNorth,

If you have already replaced the Bias Transfer Roll, then I do not have anything else I can suggest. You would need to call Support for more assistance: 1-800-821-2797

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

WorkplaceNorth · ‎07-21-2022

Hi Cathy

Is there nothing useful you can suggest? I have had this problem for months now.

WorkplaceNorth · ‎03-29-2022

No, that's no use at all. Thanks for trying to help though. I had already visited that page when I did my search for a solution. That was the reason I came here to ask if anyone had any useful suggestions.

CathyO-Xerox · ‎03-28-2022

Hello there,

I found an article in the Knowledgebase that may help you troubleshoot your issue.

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

WorkplaceNorth · ‎03-24-2022

I am getting a dark band down the left side of my scans and copies. This is happening both on the glass and document feeder. It is even there if I scan a plain white piece of paper. I have looked at the glass and the scanning head, but I can't see anything untoward.