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Community Manager
Community Manager

Re: Dark stripe down one edge of scan

Hello coopereyes, 

Since it is only happening when copying or scanning I suggest that you clean the CVT glass. This glass is separate from the main glass, you can find the instructions here.  If you're still having issue after trying these steps I suggest calling into the support center at 1-800-835-6100 for more assistance. 

Community Manager

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Dark stripe down one edge of scan

Product Name: WorkCentre 3335/3345
Operating System: Not Specified

When copying or scanning, I have a dark line covering the left hand 3-5 cm of the print. Could this be a problem with the ribbon, the scan head or something else?


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