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1 Reply
CherylO-Xerox
Valued Advisor
Valued Advisor
‎10-30-2020 08:14 PM

Re: Data transfer latency from one touch software

Hi shervin_zargham, 

Thank you for using the Support Forum. Please see the scanner support pages for support on your DocuMate 4799.  If you are unable to find your answer in the knowledgebase for your scanner then please contact the support number listed on the support page.  

Thanks,
CherylO-Xerox
Community Manager

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shervin zargham
Frequent Member
Frequent Member
‎10-10-2020 07:17 AM

Data transfer latency from one touch software

Product Name: All DocuMate Scanners
Operating System: Windows 7 x64

Dear All;

I have an issue about transfering data after my device scan them. The mentioned procedure is very slow while its transfer time was right after scan time a few days ago. My PC is VDI (thin client) and I've checked the network & the version of my One Touch is working fine.

Do not hesitate to ask further questions for solving my issue.

Kind Regards

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