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CjhGPM New Member
New Member

Display Name Exists

Trying to add an entry into the address book on a Xerox Workcentre 5855. When I click save, no matter what I have in the display name field, I get an error that says "display name already exists". I've even tried completely random words and phrases just to give it a shot. I have seen other postings about this problem, but I have not seen a solution. Anyone know of one?

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4 Replies
Community Manager CherylO-Xerox
Community Manager

Re: Display Name Exists

Hi CjhGPM,

Thank you for using the Support Forum. Please take a look at the solution for the "display name already exists" message.  If this solution does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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CjhGPM New Member
New Member

Re: Display Name Exists

I've tried that. As well as contacting our support team, who inturn contacted Xerox. No solution has been provided  to us yet.

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Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Display Name Exists

This happens, it can be fixed simply. In the webui where you create the address book, look to the dropdown on the far right.

Use it to Export the address book and save it to your desktop (Don’t check the “Legacy mode” option)

Then use it to Delete All

Then use it to Import from file from your desktop (Choose option 2 if prompted)

It will now allow you to populate the new user(s)

 

There is a bug that causes the issue, it has affected every firmware level and this is the only known workaround, luckily it works in every case and is simple to do. The machine doe snot need to be reloaded or rebooted, just 3 steps that take under 2 minutes.

 

 

 

 

 

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe
aztech_controls New Member
New Member

Re: Display Name Exists

this worked! thank you!!!!