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Distinctive ringtone not working with fax line

Product Name: Xerox workcentre 3215
Operating System: Windows 10 x64

Hello friends!
Replaced my oldest brother in a fax machine with Xerox 3215. I have two separate phone lines and phone numbers (special ringtones) on my second line. We called Xerox twice and spent more than 3 hours with them in total online. If the fax is active, the second phone line (coil line) will also receive the fax. Special ringtone is a short short. We found some guides online, follow them and it still doesn't work. I need both phone lines to act as phone lines and fax to work as fax. ATT was born and they said all their lines were working, getting a new machine from another manufacturer. Printers and scanners work well. I need a fax to work. Very disappointing. HELP!!
Thanks in advance!

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4 Replies
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Community Manager
Community Manager

Re: Distinctive ringtone not working with fax line

Hello Silver,

I searched the Knowledgebase, and was not able to find any info on the distinctive ringtones. I would recommend contacting support however, it sounds like that is something you have already tried.

Thanks,
CathyO-Xerox
Community Manager

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New Member
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Re: Distinctive ringtone not working with fax line

Have you found a solution yet?
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New Member

Re: Distinctive ringtone not working with fax line

Has anyone found this solution yet?  I will help you on this matter.

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New Member
New Member

Re: Distinctive ringtone not working with fax line

It was such a bad idea, I realized that ringtones can only be played on mobile devices.

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