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WayneBDA312-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Distribution workflow tests pass once the fail. Windows Server 2019 V1809 OS 17763.2565

Product Name: AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Operating System: Other – specify OS in post

Hello 

I have never seen this issue. Scan distribution workflows pass destination test first time. We test same workflow a few seconds later and it fails.. we cant hit server no ping reponse. I reboot the Xerox and do a destination test and the workflow passes .. I test it again a few seconds later and it fails

I have attached scren shots and the firmware level

We have deleted and recreate scan workflow on the server as well as creating a new scan tempate on the server with same results. Rebooted server enabled SMB1/2 tried using  server host and IP for workflow destination 

has anyone seen this or any ideas?

We are going to try the scan to laptop with one techs laptop next 

Many thanks


Wayne 

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2 Replies
CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Distribution workflow tests pass once the fail. Windows Server 2019 V1809 OS 17763.2565

Hi Wayne, 

Thank you for using the Support Forum. Sounds like you have tried everything already, so it would be a second level escalation: 1-800-821-2797 or 1-800-835-6100 

Thanks,
CherylO-Xerox
Community Manager

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WayneBDA312-ASP
Technical Escalation Service Provider
Technical Escalation Service Provider

Re: Distribution workflow tests pass once the fail. Windows Server 2019 V1809 OS 17763.2565

Thanks for getting back to me Cheryl

 

I tried 2nd Lvel before I reached out here and as they did not have any suggestions that we have not already tried

 

Kind Regards

 

Wayne

 

 

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