Model: DocuPrint CM225 fw
Product Code: TL300875
XJ- CE6
Serial: 219364
Manufactured Aug 2015
Purchased 16-Jan-2015
For years now, scan to email has been a wonderful thing.
Just recently, scan to email stopped working, with error code 016-764
Scan to USB still works fine, however.
My Domain host says the following SMTP settings are appropriate
Secure SSL/TLS Settings (Recommended)
| Username: | user@mydomain.com |
| Password: | Use the email account’s password. |
| Incoming Server: | mail.mydomain.com- IMAP Port: 993
- POP3 Port: 995
|
| Outgoing Server: | mail.mydomain.com |
IMAP, POP3, and SMTP require authentication. |
Non-SSL Settings (NOT Recommended)
| Username: | user@mydomain.com |
| Password: | Use the email account’s password. |
| Incoming Server: | mail.mydomain.com- IMAP Port: 143
- POP3 Port: 110
|
| Outgoing Server: | mail.mydomain.com |
IMAP, POP3, and SMTP require authentication. |
I have tried both ports, in the settings page (SSL and non-SSL) for the Outgoing server.
I have tried "SMTP AUTH(plain)", "SMTP AUTH(login)", "SMTP AUTH(auto)"
I have confirmed the 'user and password to SMTP' by logging into my webmail with exactly the same user/password.
I can't find any additional information on what the printer things is going wrong. An error log would be nice.
I have checked the system date/time, as I know that if the time on a machine is off by too much SSL connections fail. The Date/Time is correct.
Suggestions on what I should do next would be appreciated.
Printer Details are:-
| Product Name | FUJI XEROX DocuPrint CM225/228 fw |
| Serial Number | 219364--CE6 |
| Version | 01.10.01.20.3836 |
| Boot Code Version | 01.02.00.20.3836 |
| IOT Version | 01.05.00 |
| NIC Version | 20110809150U |
| Panel Message | 00.31.00.20.3836 |
| Network Message | 00.03.00.00.3836 |
| Printing Speed | 18Pages/Minute (Color),18Pages/Minute (Monochrome) |
