I have lost the ability to scan using the Documate 152.
After a recent coumputer security "cleaning" by my computer company, I can no longer scan.
I have winXP Pro sp3
Open Adobe Acrobat 10,
Choose Zerox DocuMate 152 4.6 (33-32)
Xerox DocuMate 152 Scan properties window appears, everything ok,Click SCAN,
Approx. 3 inches of scan occurs then an error message appears: "A problem occurred with this scan, Please try your scan again yes/no",
Remaining page fed through scanner to clear scan page path,
Scanner program locks up.
WHAT I HAVE DONE:
Removed Nuance PaperPort & OmniPage pro,
Visioneer One Touch.
Have reinstalled software and driver from Factory disc.
Still no completion of scans possible.
Thank you for your time and consideration,
Thank you for using the Support Forum. Please take a look at this solution for scanning PDFs. If this does not help please take a look at the support page for the DocuMate 152 . If you are still unable to resolve the issue please consider contacting your support centre for further assistance.
I am a Support Engineer from Xerox Scanners. I noticed you are receving an error after you scan, reporting "a problem occurred with this scan", and you have already reinstalled driver and other software.
In order to resolve this issue , all you need to do is reseat the paper tray, meaning push back on top paper tray holding documents and you should hear it click in place. This happens sometimes when tray is not correcty hitting paper sensor in the document feeder. This should resolve your issue.
We also have an extensive support site @ http://www.xeroxscanners.com/en/en/support/
If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.
Xerox Scanners Support