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Documate 152 Scan Error help needed

To all,
I have lost the ability to scan using the Documate 152.
After a recent coumputer security "cleaning" by my computer company, I can no longer scan.
I have winXP Pro sp3

PROCEEDURE:
Open Adobe Acrobat 10,
Scan,
Choose Zerox DocuMate 152    4.6 (33-32)
Xerox DocuMate 152 Scan properties window appears, everything ok,Click SCAN,
Scan begins,
Approx. 3 inches of scan occurs then an error message appears: "A problem occurred with this scan, Please try your scan again   yes/no",
Remaining page fed through scanner to clear scan page path,

Click YES,
Scanner program locks up.

WHAT I HAVE DONE:
Removed Driver,
Removed Nuance PaperPort & OmniPage pro,
Visioneer One Touch.
Have reinstalled software and driver from Factory disc.

Still no completion of scans possible.

HELP....anyone.....any ideas?
Thank you for your time and consideration,
Matt

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2 Replies
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Community Manager
Community Manager

Re: Documate 152 Scan Error help needed

Hi mjc,

Thank you for using the Support Forum. Please take a look at this solution for scanning PDFs. If this does not help please take a look at the support page for the DocuMate 152  .  If you are still unable to resolve the issue please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
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Re: Documate 152 Scan Error help needed

Hello,

I am a Support Engineer from Xerox Scanners.  I noticed you are receving an error after you scan, reporting "a problem occurred with this scan", and you have already reinstalled driver and other software.

 

In order to resolve this issue , all you need to do is reseat the paper tray, meaning push back on top paper tray holding documents and you should hear it click in place.  This happens sometimes when tray is not correcty hitting paper sensor in the document feeder.  This should resolve your issue.

 We also have an extensive support site @ http://www.xeroxscanners.com/en/en/support/

 If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

 

Regards,

Xerox Scanners Support

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