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New Member
New Member

Documate 152 scanning documents then giving error message, (Win8)

Hello,

 

I have just upgraded my clients to windows 8 from XP and the two workstations that use the Xerox 152 are not working. Upon hard restarting the device I am able to scan any documents in the tray, given an error message upon completion and not shown any of the documents on the computer. Error message is (A problem has prevented the document from being scanned. Please try again or for more information see the help section)

 

I originally installed using the drivers from the CD but was told from another admin via the internet to use the drivers and software from the Xerox website.

 

Downloaded and installed - DM152_4.6.10.1015.EN.msi

as well as

OT4.6.1913.12093.EN.msi

Any advice or workarounds? Is this a common issue or am I the only one?

 

Thanks in advance

 

 

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Valued Advisor
Valued Advisor

Re: Documate 152 scanning documents then giving error message, (Win8)

Hi you!

 

This is actually a known issue, removing the driver completely and reinstalling it usually works so I do suggest you try that.

Follow this LINK, might help.

 

Best Regards

Kimzi


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