cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Member
New Member

Documate 162 Duplex issue

Just got this scanner. It scans fine in Simplex mode, but in Duplex mode the result is full pages of black lines with just a ghost hint of the document itself. Any ideas?

0 Kudos
1 Reply
Highlighted
Xerox Employee
Xerox Employee

Re: Documate 162 Duplex issue

Hello frankc29,

 

Click this link to go to the Knowledge Base for the DocuMate 162 where there are solutions for you to try to resolve the black lines that you are seeing when scanning in duplex mode.  Hopefully, one of these solutions will do the trick for you.

 

John

0 Kudos