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7 Replies

Re: Documate 3125 Windows 10

Ok what worked for me was to install the driver and onetouch from

Then I just installed paperport from my disk and I finally got it to work on windows 10.

Re: Documate 3125 Windows 10

Damm even I am having a similar kind of issue, I have searched all over the internet and even have posted on number of threads on different forum, no solution seems to work. I am really frustrated, can anyone of you here help me resolve this issue, I am very much tired now.

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Re: Documate 3125 Windows 10

I have installed about 10 Xerox Documate 3125 Scanners on Windows 10 machines that prevoiusly worked on Windows 7 machines and have had this same probelm on everyone.  I'm having all my users just use it through paperport becuase OneTouch will not work.

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New Member
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Re: Documate 3125 Windows 10

I have the same problem trying to use this scanner on Windows 10 Pro.  I have tried numerous times installing the latest drivers and One Touch program, and One Touch crashes every time I right-click on an option.  I also cannot get Paper Port to recognize the scanner.  I very carefully followed the removal and reinstallation instructions for both the driver and One Touch, with no luck.  I am about to throw this scanner out the window and move to a Brother or Snap Scan  if I cannot get this to work soon.

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New Member
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Re: Documate 3125 Windows 10

Does anyone have any answers on this??


 I have had a documate 3125 for about 2yrs now and have always used it on a win 7 machine. Just tried it with windows 10 and experience the same problems listed here. I tried troubleshooting the same path but stil the same results? Any ideas??

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Re: Documate 3125 Windows 10

I just installed the system on a brand new clean Windows 10 machine.  Everything apears correctly and the scanner and drivers work from paperport.  However, when I "Right Click" on one of the Onetouch icons in the OT system tray to edit the function, it crashes.  I went to the website and downloaded the latest drivers and they install just fine.  However when I download the MSI file for the latest version of One touch, it won't launch on the computer, says it's not a valid installation package.


When I right click the haulting application info is below.


Log Name: Application
Source: Application Error
Date: 8/16/2016 3:02:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Faulting application name: OtMonEx.exe, version: 4.6.411.10250, time stamp: 0x4ea6b011
Faulting module name: DM3125_0000.dll, version:, time stamp: 0x56a7a0a7
Exception code: 0xc0000005
Fault offset: 0x0007904e
Faulting process id: 0x2360
Faulting application start time: 0x01d1f7f91d3dccf7
Faulting application path: C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe
Faulting module path: C:\WINDOWS\Twain_32\DM3125\DM3125_0000.dll
Report Id: 33421954-c560-4768-afaf-a30b6c686a77
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="">
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<TimeCreated SystemTime="2016-08-16T20:02:36.599852900Z" />
<Security />
<Data>C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe</Data>

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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Documate 3125 Windows 10

What issue are you having? The Windows 8 driver should run exactly the same in Windows 10.

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Joe Arseneau
New Member
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Documate 3125 Windows 10

Product Name: Other - specify product in post

Has anyone gotten the Documate 3125 working with Windows 10?

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