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jtollini New Member
New Member

Documate 3125 Windows 10

Has anyone gotten the Documate 3125 working with Windows 10?

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4 Replies
Analyst Nation Moderator Joe053204-hcl
Analyst Nation Moderator

Re: Documate 3125 Windows 10

What issue are you having? The Windows 8 driver should run exactly the same in Windows 10.

 

http://www.xeroxscanners.com/en/us/products/drivers.asp?PN=DM3125

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Joe
Docwatmo New Member
New Member

Re: Documate 3125 Windows 10

I just installed the system on a brand new clean Windows 10 machine.  Everything apears correctly and the scanner and drivers work from paperport.  However, when I "Right Click" on one of the Onetouch icons in the OT system tray to edit the function, it crashes.  I went to the website and downloaded the latest drivers and they install just fine.  However when I download the MSI file for the latest version of One touch, it won't launch on the computer, says it's not a valid installation package.

 

When I right click the haulting application info is below.

 

Log Name: Application
Source: Application Error
Date: 8/16/2016 3:02:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: WS-419.LINNCOUNTYREC.INT
Description:
Faulting application name: OtMonEx.exe, version: 4.6.411.10250, time stamp: 0x4ea6b011
Faulting module name: DM3125_0000.dll, version: 5.1.16.1262, time stamp: 0x56a7a0a7
Exception code: 0xc0000005
Fault offset: 0x0007904e
Faulting process id: 0x2360
Faulting application start time: 0x01d1f7f91d3dccf7
Faulting application path: C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe
Faulting module path: C:\WINDOWS\Twain_32\DM3125\DM3125_0000.dll
Report Id: 33421954-c560-4768-afaf-a30b6c686a77
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-08-16T20:02:36.599852900Z" />
<EventRecordID>2306</EventRecordID>
<Channel>Application</Channel>
<Computer>WS-419.LINNCOUNTYREC.INT</Computer>
<Security />
</System>
<EventData>
<Data>OtMonEx.exe</Data>
<Data>4.6.411.10250</Data>
<Data>4ea6b011</Data>
<Data>DM3125_0000.dll</Data>
<Data>5.1.16.1262</Data>
<Data>56a7a0a7</Data>
<Data>c0000005</Data>
<Data>0007904e</Data>
<Data>2360</Data>
<Data>01d1f7f91d3dccf7</Data>
<Data>C:\Program Files (x86)\Visioneer\OneTouch 4.0\OtMonEx.exe</Data>
<Data>C:\WINDOWS\Twain_32\DM3125\DM3125_0000.dll</Data>
<Data>33421954-c560-4768-afaf-a30b6c686a77</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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davido New Member
New Member

Re: Documate 3125 Windows 10

Does anyone have any answers on this??

 

 I have had a documate 3125 for about 2yrs now and have always used it on a win 7 machine. Just tried it with windows 10 and experience the same problems listed here. I tried troubleshooting the same path but stil the same results? Any ideas??

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Katmeat New Member
New Member

Re: Documate 3125 Windows 10

I have the same problem trying to use this scanner on Windows 10 Pro.  I have tried numerous times installing the latest drivers and One Touch program, and One Touch crashes every time I right-click on an option.  I also cannot get Paper Port to recognize the scanner.  I very carefully followed the removal and reinstallation instructions for both the driver and One Touch, with no luck.  I am about to throw this scanner out the window and move to a Brother or Snap Scan  if I cannot get this to work soon.

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