Documate 3220 Scan Settings Window (manual feed and custom preset troubles)

[MikeDrolet]

I have a couple of issues with the Scan Settings window for the twain driver on my Documate 3220 scanners.  I set them up, configure a specific set of defaults for my users (primarily I up the DPI to 300 and uncheck the manual feed option).  I'll then save this as a Default-MDOT preset and let them go.

For some reason (intermittantly) the scan settings window "resets" itself and even deletes out the saved preset I created.  Also, on some folk's machines, the scan settings window will always come up with the Manual Feed box checked, which is a huge pain if they miss it as it waits 30 seconds (default) before finishing the scan.

We are running Windows 7 32-bit systems and I am using the DM3220_5.1.13.5279.XX.msi driver. 

Anyone have any thoughts on how to keep the presets from "resetting and dumping my saved preset" as well as if there is a way to disable the Manual Feed option (even a registry setting would work)?

[CherylO-Xerox]

Hello Mike Drolet.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Documate 3220

Alternatively, you can visit our Contact Us page for other support options.

[billkals]

Were you ever able to find a fix for this? I'm having the same problem on a Windows Vista 32-bit and Windows 7 64-bit systems.

Thanks

[RBeekhuijzen]

IN the suggested page, there is absolutely nothing on scanner presets. Good supoprt...

[MikeDrolet]

The only solution to the Manual Feed check is to always choose "Scan Multiple Pages" even if you only are scanning a single page.  When you select Scan Multiple Pages, the checkbox is not selected, so I've trained all my folks to simply use that option for all their scans.

Not a solution to custom presets, but a workaround for that particular issue.