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MikeDrolet New Member
New Member

Documate 3220 Scan Settings Window (manual feed and custom preset troubles)

I have a couple of issues with the Scan Settings window for the twain driver on my Documate 3220 scanners.  I set them up, configure a specific set of defaults for my users (primarily I up the DPI to 300 and uncheck the manual feed option).  I'll then save this as a Default-MDOT preset and let them go.

 

For some reason (intermittantly) the scan settings window "resets" itself and even deletes out the saved preset I created.  Also, on some folk's machines, the scan settings window will always come up with the Manual Feed box checked, which is a huge pain if they miss it as it waits 30 seconds (default) before finishing the scan.

 

We are running Windows 7 32-bit systems and I am using the DM3220_5.1.13.5279.XX.msi driver. 

 

Anyone have any thoughts on how to keep the presets from "resetting and dumping my saved preset" as well as if there is a way to disable the Manual Feed option (even a registry setting would work)?

 

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Community Manager CherylO-Xerox
Community Manager

Re: Documate 3220 Scan Settings Window (manual feed and custom preset troubles)

Hello Mike Drolet.

 

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: Documate 3220

 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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billkals New Member
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Re: Documate 3220 Scan Settings Window (manual feed and custom preset troubles)

Were you ever able to find a fix for this? I'm having the same problem on a Windows Vista 32-bit and Windows 7 64-bit systems.

Thanks
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