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Documate 515 - Blinking Red Light

Product Name: Documate 515
Operating System: Windows 7

I have a red blinking light.  Tried turning off and turning back on.  Tried re-booting the computer. User manual says that if light blinks 6 times before pausing, the error code is "The status light is faulty.  Contact Technical Support".  I am waiting for a call back from them.  Anyone have any ideas?  Thanks.

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Analyst Nation Moderator
Analyst Nation Moderator

Re: Documate 515 - Blinking Red Light

I honestly don't know how to respond to this.

So they managed to make the light blink to tell you that the very same light isn't functioning properly ? I could see if it flickered, but the very specific blink 6 times is insane. I have to assume that:

1. It is a bad translation

2. There is another light that is meant.

Please, if you get an answer from them, update this post.

Is the device still usable?

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