I reciently updated to windows creaters addition 1709 and also updated Onetouch to 4.6.2917.9207 using Windows 10 Pro (Build 16299)
I am also using Outlook 2013.
Before the updates I would scan to E-Mail and it would open outlook and create a new E-Mail with the scanned attachment within it.
after the update it will scan correctly, the log shows as Succeeded 1 file the transfer to the email client has completed successfully however outlook never opens and a new E-Mail with the scan is not created.
Thank you for any help you can provide.
Windows build 1709 does not play well with drivers, you will need to do a complete removal and reinstall from scratch, which is why the note is listed at the top of the page for every device on the Xerox Scanners pages
Xerox is a partner of XeroxScanners, they are not the same company, so this forum doesn't have a section that pertains to them, Xerox scanners support is their phone, email and knowledge base, all of which are listed here