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Documate 515 scanning only one page

My Xerox Documate 515 scanner is suddently creating only one scanned page when scanning multiple pages. As an example, if I scan four pages, only a one page PDF is created when I press the Scan button.

 

Why may this be happening and how can I get it to work properly?

 

My OS is Windows 7 64-bit. The scanner is less than four months old.

 

Thank you for looking.

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3 Replies
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Community Manager
Community Manager

Re: Documate 515 scanning only one page

Hi downdog89,

Thank you for using the Support Forum. Please take a look at this solution for scanning to a multi page PDF from the support page for your machine.  If this does not help please consider contacting your local support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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New Member
New Member

Re: Documate 515 scanning only one page

Hello.
 
I am a Support Engineer with Xerox Scanners.

 
I see you are having an issue scanning multiple pages, where it's producing only the first page in the document. Normally when you have this issue, you receive an error mesasge afterwards.

In order to resolve issue, please insert your DM 515 installation disk, browse to the OTVRS folder and run the setup.exe (Application file). When the install is completre you should no longer receive an error and will then be able to scan multple pages as you did before.

We also have an extensive support site and knowledgebase at http://www.xeroxscanners.com/en/en/support/

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

 
Regards,

Xerox Scanners Support

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Agency Analyst
Agency Analyst

Re: Documate 515 scanning only one page

XeroxTS,

 

Thanks for the solution - I had this happen to a user recently and your steps did the trick! 

 

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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