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ShylerBrewz
New Member
New Member

Document Feeder Empty alert occurs when Scanning from Platen delaying scan

Product Name: WorkCentre 6515
Operating System: Windows 10 x64

When sending a scan request from the Xerox Print & Scan application, no matter what preset is chosen, the printer initially start to scan, then stops, rings and flags a No Document in Feeder alert. The printer waits and eventually resolves the error and scans from the platen. This adds considerable time to the scan and slows down productivity.

The preset, Scan a Photo, states it scans from the platen. However, the printer still checks the document feeder and flags the alert.

How do we fix this.

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TammyL-Xerox
Administrator
Administrator

Re: Document Feeder Empty alert occurs when Scanning from Platen delaying scan

Hello ShylerBrewz, 

 

I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100.

Thanks,
TammyL-Xerox
Community Manager

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