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jjs
New Member
New Member

Document glass and ADF vertical white lines

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

Our Versalink C405 is putting several white (blank) streaks lines on copies that come from both the ADF document feeder as well as the scanner glass.  There is no contamination on the glass or the ADF whatsover. Print jobs coming from a PC or other device are completely fine. Therefore, logically speaking, there has to be an issue with the scanner assembly, right? What could cause this? I have to idea how to get under the glass to inspect.

Also, the machine puts a black line on one edge of copies when they are reduced in size from the copy app? Is there a fix to this?

This unit has less than 20k impressions. Drums, toners, fuser, all excellent condition.

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1 Reply
CathyO-Xerox
Community Manager
Community Manager

Re: Document glass and ADF vertical white lines

Hello jjs,

I searched our Support page and found this article that may help you clean the scanner glass.

Thanks,
CathyO-Xerox
Community Manager

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