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New Member

Does not connect to Internet

Device Firmware : Version 57.59.01

I am facing an issue with 2 VersaLink C7030 devices. issue connecting to internet

Device A :  There are 3 devices connected to the same customer network (Versalink C7030, Versalink B7025 and WorkCenter 6515). The 6515 and B7025 is able to connect to internet and send cloud email but C7030 with similar config fail to send email and connect to xerox app gallery.  Device reset done, altboot done but issue remains. We remove teh device from customer network, used 4G router but still refuse to connect to internet

Device B : VersaLink C7030 - Different customer 

 1. For xerox smart e-solution it says no communication with server.

 2. When connecting xerox cloud apps it says no internet connection available.

 3. When connecting smtp.gmail.com  for customer email requirement it says dns server un-sets up in SMTP(016-772)

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Community Manager
Community Manager

Re: Does not connect to Internet

Hello tulabjen,

I would recommend speaking with a network specialist by calling 1-800-821-2797. Please have your device serial number ready as they will need that to authenticate you.

Thanks,
CathyO-Xerox
Community Manager

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