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New Member
New Member

Double sided scanning all black page scan issue

Product Name: WorkCentre 7855
Operating System: Windows 10

Hello,

When scanning to email using the double-sided scan setting, one side scans as normal but the other side is an all-black page. 

I cleaned the scanning glass and also wiped down the ADF and cleaned the Document Glass and the Document Cover. I also cleaned the CVT Glass and the DADF film on the Document Cover.

I pulled out and reseated the drum cartridges and cleaned the printhead lenses.

I did this while the copier was turned off and unplugged.

I attached a test scan of the issue I am having. Any help would be appreciated.

Thanksxerox issue 1.PNGxerox issue 2.PNG

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Valued Advisor
Valued Advisor

Re: Double sided scanning all black page scan issue

Hi,

It is important to say what side is with the issue. Make a copy from platen, one from DADF 1 side only and one from DADF 2 sided.

 

Gabi

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