Double sided scanning all black page scan issue

[GabiE-Xerox]

Hi,

It is important to say what side is with the issue. Make a copy from platen, one from DADF 1 side only and one from DADF 2 sided.

Gabi

[jph22579]

Hello,

When scanning to email using the double-sided scan setting, one side scans as normal but the other side is an all-black page. 

I cleaned the scanning glass and also wiped down the ADF and cleaned the Document Glass and the Document Cover. I also cleaned the CVT Glass and the DADF film on the Document Cover.

I pulled out and reseated the drum cartridges and cleaned the printhead lenses.

I did this while the copier was turned off and unplugged.

I attached a test scan of the issue I am having. Any help would be appreciated.

Thanks