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helppleaseandthanks
New Member
New Member

Double sided scanning black pages on underside

Product Name: VersaLink C405 Color Multifunction Printer
Operating System: Not Specified

The double sided scanning comes out with black pages on the underside. I already cleaned the printer, unplugged/turned off and did the same items listed in a previous forum question (https://forum.support.xerox.com/t5/Copying-Faxing-Scanning/Double-sided-scanning-all-black-page-scan...), but I can't figure this out. I also downloaded/installed the Feb 2022 firmware update. 

Xerox Scan_08112022104241_Page_1.jpg

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TammyL-Xerox
Community Manager
Community Manager

Re: Double sided scanning black pages on underside

Hello helppleseandthanks,

Sounds like you have tried everything already, so it would be a hardware escalation: 1-800-821-2797.

Thanks,
TammyL-Xerox
Community Manager

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