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mulhacen New Member
New Member

Duplex Scan Problem

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Product Name: WorkCentre 6515
Operating System: Windows 10 x64

Hello,

I have a 6515DNI workcenter multifunction printer. I bought it less than a year ago (it is under warranty).

 

When scanning a double-sided document, a darker area appears in the central part of the document.

prueba escaneo.jpegprueba escaneo2.jpeg.jpeg

This only happens on even pages. If I scan without using double-sided documents are scanned correctly. I have updated to the latest firmware version 65.42.1

 

What could be happening, how can i fix it?

 

Thanks, I await your answers a greeting

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2 Replies
Technical Escalation User DavidX28897-xrx
Technical Escalation User

Re: Duplex Scan Problem

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Clean the side 2 scanner glass. Lift up the feeder like you were going to make a copy on the platten glass. Underneith the feeder is green latches, that pop open. Take a cloth with rubbing alcohol or water and wipe down the glass. 

 

If that fails call Xerox and have them replace your side 2 scanner before the warrenty expires. It could be dead LED lamps in that area not exposing the paper. 

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mulhacen New Member
New Member

Re: Duplex Scan Problem

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Finally the problem is in the led light of the scanner. Contact Xerox support and a technician moved and changed the ADF feeder.

Thank you

I close the thread

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