I have a 6515DNI workcenter multifunction printer. I bought it less than a year ago (it is under warranty).
When scanning a double-sided document, a darker area appears in the central part of the document.
This only happens on even pages. If I scan without using double-sided documents are scanned correctly. I have updated to the latest firmware version 65.42.1
What could be happening, how can i fix it?
Thanks, I await your answers a greeting
Solved! Go to Solution.
Clean the side 2 scanner glass. Lift up the feeder like you were going to make a copy on the platten glass. Underneith the feeder is green latches, that pop open. Take a cloth with rubbing alcohol or water and wipe down the glass.
If that fails call Xerox and have them replace your side 2 scanner before the warrenty expires. It could be dead LED lamps in that area not exposing the paper.
Finally the problem is in the led light of the scanner. Contact Xerox support and a technician moved and changed the ADF feeder.
I close the thread