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awherbert
New Member
New Member

Duplex scan and copy prints a stripe of content offset to left

Product Name: VersaLink B405 Multifunction Printer
Operating System: Windows 11

duplex copyduplex copy

When I scan or copy duplex using the adf, the first page is fine, but a 2cm(ish) strip down the middle of the duplex page is printed offset to the left, overprinting what should be there (?!). So everything gets read, everything gets printed, it is just a stripe from the duplex page get printed in the wrong place leaving a thick black stripe where it should be. I am also getting a 065-225 error...

Struggling to see how this can be mechanical... I then updated the firmware and that has not affected things.

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CherylO-Xerox
Valued Advisor
Valued Advisor

Re: Duplex scan and copy prints a stripe of content offset to left

Hi awherbert, 

Thank you for using the Support Forum. Please take a look at this article in the online knowledgebase for your printer about the fault code 065-255. If this does not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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