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Joe Arseneau
Valued Advisor
Valued Advisor

Re: Duplex scan only generates 1 side of document

I believe those scanners have a dual adf, which would mean one of the 2 sensors is acting up, or is covered.

So you should be able to have a look here (step 5) for the one that does side 2.

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Joe Arseneau
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Duplex scan only generates 1 side of document

Product Name: Other - specify product in post
Operating System: Other – specify OS in post

My DM3220 suddenly stopped scanning both sides of the document. The top side of the document comes out black while the bottom side copies perfectly. I have Windows XP and everything worked just fine until now. The scanner was purchased in April of 2016. TIA

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