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helloxerox
New Member
New Member
‎01-14-2019 10:23 PM

Duplex scan only generates 1 side of document

Product Name: DM3220
Operating System: Other – specify OS in post

My DM3220 suddenly stopped scanning both sides of the document. The top side of the document comes out black while the bottom side copies perfectly. I have Windows XP and everything worked just fine until now. The scanner was purchased in April of 2016. TIA

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Joe053204-hcl
Analyst Nation Moderator
Analyst Nation Moderator
‎01-15-2019 12:49 PM

Re: Duplex scan only generates 1 side of document

I believe those scanners have a dual adf, which would mean one of the 2 sensors is acting up, or is covered.

So you should be able to have a look here (step 5) for the one that does side 2.

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Joe
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