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buki32
New Member
New Member

Duplicate Scan-ID

Product Name: WorkCentre 3025
Operating System: Windows 10

Initialy set Scan-ID(Win laptop hostname)  has become invalid/not working, 3025 wont connect anymore using it. I tried to perform network reset, from MFP and from internet services portal, tried wifi reset, reinstalling drivers and software, but old scan-ID restores every time. Even tried to connect/configure the MFP from other laptop(macbook), but still invalid scan-id is on the list. That Win laptop hostname is still correct, but after selecting "Scan to PC" it displays "Connecting" and then after some time shows "Not available".I've registered another Scan-ID, but that initial scan-id(hostname) is on the list. Is there a way to completely reset MFP to factory settings? Should I try disabling/enabling some protocols to clear that list.The list is likely stored on the MFP, but there must be way to reset it, maybe by making some HTTP POST request to MFP IP. MCB fw 3.50.21.03 Sept-15-2021

 

duplicate_scan_id.jpg

version_info.jpg

 

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7 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: Duplicate Scan-ID

Hello buki32,

I searched the Support Page and cannot find the steps to reset to factory defaults. So at this point I recommend contacting the Support Department: 1-800-821-2797.

Thanks,
CathyO-Xerox
Community Manager

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buki32
New Member
New Member

Re: Duplicate Scan-ID

Hello Cathy,

 

I believe you are aware that your response is useless. If such basic things are not documented or already answered, Xerox probably has a problem with documentation and quality control. How it could be you have no procedure to reset device to factory settings?

I should be getting solution not redirection to a phone number. I didnt asked some silly question or asked for complex procedur, rather basics.

1. How to reset device to factory settings?

2. How to delete/remove scan-id?

Your answers, please.

 

 

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adryantm
New Member
New Member

Re: Duplicate Scan-ID

I have the same issue. How can I delete old scan IDs?

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Re: Duplicate Scan-ID

Try these instruction to Factory Reset the device, Clear Machine Settings (Reset to Factory Defaults) (xerox.com).

Or, check out this video where someone discusses it. How to reset Xerox Workcentre 3025 Printer #Admin Password #Factory Reset - YouTube

I did not watch the vide and I do not have a product to see if any of this works. 

 

Tony-P

 

 

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buki32
New Member
New Member

Re: Duplicate Scan-ID

I have tried these, but scan-ids remain. I've no idea how they made such software/firmware. Have anyone at Xerox ever test it before it went commercial?
Also android driver Xerox workplace/ service plugin doesnt support this model, only iphone with airprint is supported.Recently I tried NokoPrint from Play store and finally was able to print using Android phone
Xerox sw support and design decisions for this model are not what you would expect. User experience is far from good even for IT oriented ppl.
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Re: Duplicate Scan-ID

I reached out to one of my service contacts and they could not find anything on this as being a know issue and they suggested you contact support. Support should be able to walk you though the troubleshooting steps to figure out what is going on and how this can be resolved. 

Tony-P

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buki32
New Member
New Member

Re: Duplicate Scan-ID

The last time I also got advice to contact support, but I am able to follow the official procedure how to remove scan-id(if such procedure exists)Really not that hard to press a few buttons at the same time, or through the software or printer menu.
Also android printing doesnt work, google cloud print is dropped by google and xerox printing service plugin doesnt list 3025 as supported.Only IOS airprint works.I dont think there is real technical justifications behind it. I had to use 3rd party app, like NokoPrint.
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